Electronic Health Record System

The Vendor is required to provide the selection, implementation, and support of comprehensive Electronic Medical Records (EMR) system designed to meet the clinical, administrative, and regulatory needs of:
•    Acute care hospitals
•    Long term care facilities.
- The EMR system must facilitate seamless, secure, and compliant documentation, data sharing, and workflow integration across diverse healthcare environments.
- Enhanced Audit Trail and User Access Tracking
•    User activity by facility: Audit logs must identify the hospital or facility where the user is employed or logged in from, rather than aggregating activity across the network.
•    VIP patient access tracking: System must allow designation of “VIP” patients (e.g., high-profile individuals) and trigger enhanced audit and alert functions when their records are accessed.
•    Break-the-glass access: The system must present a warning when a user attempts to access a discharged patient’s record, and log such access in a separate, monitored audit trail to support compliance.
•    Audit trail detail: All access, edits, deletions, and printing of records must be tracked with timestamp, user ID, role, location, and specific action taken. Logs must be immutable and readily reportable.
- AMS Support and Ticket Resolution
•    Provide Application Management Services (AMS) for ongoing support and maintenance of the EHR system. 
•    This includes issue tracking, resolution, and enhancement requests submitted by the State through an agreed-upon ticketing system.
•    Maintain a ticketing system accessible by designated State personnel.
•    Classify tickets by severity level (e.g., Critical, High, Medium, Low) with defined response and resolution timeframes.
•    Provide monthly or quarterly performance reports summarizing open, resolved, and aging tickets.
•    Ensure resolution of critical and high-priority issues within [e.g., 1–5 business days], unless mutually agreed otherwise.
•    Escalate unresolved or stagnant tickets through defined change control or governance structures.
•    The Contractor shall ensure adequate staffing for AMS to meet these response and resolution timelines.

- Contract Period/Term: 1 year
- Questions/Inquires Deadline: August 11, 2025