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A government agency in Maryland issued “IT Service Management and Configuration Management System” (RFP). Solicitation SYS-1997 closed on October 1, 2025. Eligibility: Only for USA Organization.
The vendor is required to provide IT service management and configuration management system including police services, licensing and permitting, building inspections, recreation and cultural activities, street maintenance, recycling collection, stormwater management, housing and community development, and snow removal.
• The successful offeror shall be responsible for all services necessary to ensure the successful implementation of the system.
• This includes but is not limited to, managing the project, installation and configuration of the system, end user and administrator training, and go-live support to ensure a smooth transition and operational success.
• The department seeks to adopt IT service management (ITSM) processes in alignment with ITIL best practices.
• The successful offeror will evaluate the city’s existing configuration, workflows, and business practices and provide expert recommendations for improvement.
• The system shall support and manage the department’s full spectrum of ITSM needs, including service request, incident, problem, change, and asset and configuration management.
• The solution must include an integrated IT asset management (ITAM) capability, leveraging a configuration management database (CMDB) to maintain an accurate, real-time view of hardware and software assets, their relationships, and dependencies.
• The successful offeror will provide recommendations regarding asset categorization and classification.
• The system will provide all capabilities and services that
• The system shall integrate with the city’s monitoring tool to automatically generate or open tickets based on warnings and critical issues as identified.
• The system shall integrate with tenable vulnerability management tool to automatically generate or open tickets when vulnerabilities are detected.
• The system shall include automated asset discovery capabilities by scanning the network.
• The system shall inventory software and hardware on computers and servers running windows and Linux operating systems.
• The system and services must comply with applicable laws, codes, and regulations.
- Contract Period/Term: 5 years
- Pre-Submission Meeting Date: August 19, 2025
- Questions/Inquires Deadline: August 26, 2025
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Quick answers about deadlines, eligibility and submission for this solicitation.
No. This opportunity (SYS-1997) closed on October 1, 2025. See similar open RFPs below.
A government agency in Maryland. The buyer's contact and submission details are in the solicitation documents.
Only for USA Organization.
Contract term: 5 years.
Yes: Non-mandatory on August 19, 2025.
Questions and inquiries must be submitted by August 26, 2025.
Yes. After purchase, with a subscription or during a free trial, the RFPPlanet AI Assistant answers questions sourced from this RFP’s documents, such as requirements, evaluation criteria and key dates.
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