Parking Permit and Citation Information System

The vendor is required to provide parking permit and citation information system for include:
- Access to backend database
•    If database is hosted, what are the privacy and security policies
•    Single sign on integration with city gov azure tenant
•    Reporting options, built in and options for custom reports
•    Provide customer support, training, education for end user
•    Professional services for collection services, field services, imbedded technicians
•    Revenue control system, a dashboard that shows data and statistics about payments, citations, number of citations that go to hearings
•    Integrate with city credit card vending processor, NCR
•    The system shall accept visa, Mastercard, discover, and American Express credit card information for payment, as well as apple pay, google pay
•    The city will be able to apply their own branding
•    Ability to upload multiple file types in support of permit applications or citation information including csv, doc, jpeg, pdf, etc.
•    Web based software with no pc installation-general
•    Online access for customers, one stop shops to pay citations, renew and purchase permits, provide proof of residence
•    Ability for end user to see customer interface to help guide and troubleshoot for customers
•    Support rolling expiration dates (e.g., daily, weekly, monthly, annually) in addition to fixed expiration dates based on permit type.
•    Complete audit trail of all history in permit record; including, but not limited to date and time stamp, payment history, copy of letters and correspondence, administrative changes to the account, and notes.
•    Alert message for city staff and prevent account holders with open and unpaid citations from purchasing permits.
•    The system shall integrate with existing mobile LPR systems and potential additional fixed entry and exit LPR system.
•    Integrate with Genetec systems, including security center and patroller
•    System shall allow for enforcement of time limited parking and paid parking
•    Vehicles cannot return and park in previous on-street zone and blackface within 4 hours of initial session
•    Customers are able to pay citations online
•    Ability for end user to see customer interface to help guide and troubleshoot for customers
•    Integration with Muni court Tyler for appeals and contesting
•    Integration with windshield immobilization (barnacle) allowing deployments and payments.

- Questions/Inquires Deadline: September 2, 2025