Learning Management System

The Vendor is required to provide to support a citywide learning management system (LMS).
- The LMS must provide a secure, comprehensive training environment capable of supporting multiple training formats and learning audiences. 
- Minimum platform requirements include:
•    Support for blended learning: including self-paced, instructor-led, virtual live (e.g., Zoom or Teams), and mobile access;
•    Modern interface: that is intuitive for learners, trainers, and administrators;
•    City branding and customization: ability to brand the platform and modify templates and dashboards;
•    Training and developer manuals: including user guides, setup/configuration documentation, system architecture references, and API documentation (if applicable).
- Training Materials
•    Access to a library of up-to-date compliance and professional development training;
•    Support for uploading City-specific content (e.g., policies, memos, maps, and job aids);
•    Ability to author original content, including quizzes, attestation forms, and videos;
•    Developer/admin materials must include a manual detailing how custom content is uploaded, tagged, versioned, and retired.
- PeopleSoft HCM 9.2 Integration
•    Secure, automated transfer of training records via FTP, API, or similar methods;
•    Training data must include: employee name, course ID/title, department, and completion date;
•    Integration frequency: at minimum weekly; daily preferred;
•    Developer documentation must include field mapping, data validation rules, and troubleshooting references.
- Security and Data Protection
•    Must meet or exceed City IT security standards;
•    All data must be encrypted in transit and at rest;
•    Role-based access control for users and administrators;
- Technical Support and Resources
•    Dedicated technical support team with defined service levels;
•    Support for login issues, record sync errors, course access problems;
•    Access to a vendor-provided knowledge base and user support portal;
•    Developer and administrator guides for troubleshooting and system configuration.

- Questions/Inquires Deadline: August 26, 2025