Hosted VoIP Telephone System

The Vendor is required to provide a hosted Voice over IP (VoIP) telephone system to replace the current legacy PBX system used across its municipal facilities.
- The objective is to implement a modern, scalable, and reliable communications system that enhances productivity, reduces costs, and improves service delivery to all city facilities.
- A new hosted VoIP solution is needed to support both current and future communication demands.
- System design and implementation
•    Provide a cloud-based/hosted VoIP telephone system to replace the existing PBX.
•    Include all hardware, software, licenses, installation, and configuration.
•    Migrate all existing phone numbers.
•    Integrate voicemail, auto attendant, call routing, and other key features.
- User and site requirements
•    Approximately 63 users across 11 locations.
•    Include desk phones, softphones, and mobile apps (if applicable).
•    Provide service to all listed city facilities.
- Training and support
•    Provide user and administrator training.
•    Provide technical support, both during and post-installation.
•    Provide user manuals and documentation.
- Project management
•    Assign a dedicated project manager.
•    Provide a project timeline and key milestones.
•    Coordinate all implementation activities.
- Maintenance and service level agreement (SLA)
•    Provide details on system maintenance, updates, and support services.
•    Provide SLA terms including uptime, response time, and escalation procedures.
- The main documents for this RFP are not accessible on our website. Kindly reach out to the contact person listed in this description for more details.

- Contract Period/Term: 1 year
- Questions/Inquires Deadline: September 5, 2025