Reputation and Survey Management System

The Vendor is required to provide platform to monitor and improve patient experience, proactively address patient concerns, and ensure equity in feedback collection and engagement. 
- It will also serve as a foundation for service recovery, internal quality improvement, and more inclusive patient voice capture.
- Currently lacks a unified system for managing online reviews, social media interactions, and patient experience surveys.
- Service:
•    Platform setup, configuration, and onboarding
•    Epic integration support for patient survey distribution
•    Social media channel integration and approval workflows
•    Online review monitoring and response support tools
•    Support for close the loop workflows to document resolution efforts
•    Reporting dashboards and analytics for sentiment and trend tracking
•    Generation of multiple survey types and ability to use custom survey logic
•    Staff training and implementation support
- Task:
•    Onboard agency team to platform
•    Connect platform to social media accounts and review platforms
•    Integrate with Epic for survey distribution and patient data sync
•    Develop auto-response libraries for review responses
•    Implement user permissions and approval workflow for content posting
•    Provide analytics and usage training
•    Fully configured reputation management platform
•    Integrated system with Epic and social media platforms
•    3 user training sessions and access to ongoing vendor support
•    Monthly reports on reviews, surveys, and sentiment
•    Configurable dashboards to compare experience by service line, clinic, and provider.

- Contract Period/Term: 1 year
- Questions/Inquires Deadline: September 03, 2025