Software Update and Modernization

The Vendor is required to provide to modernize the software infrastructure that supports its senior transportation program with a commercial-off-the-shelf (“cots”) software that is configurable to achieve city.
- Improve scheduling efficiency, data management, user and driver communication, and reporting capabilities, while ensuring accessibility and ease of use for staff and seniors.
- Provide the following services:
•    Replace existing scheduling and dispatch system with modernized software
•    Provide intuitive software that enables flexibility with routing for three different services
•    Install vendor supplied GPS/ tracking system for each vehicle
•    Provide and implement user-friendly interfaces for both staff and seniors.
•    Create integration with other services (e.g., home delivered meals).
•    Ensure compliance with ADA accessibility standards and data privacy regulations.
•    Incorporate vendor supplied, dual facing, internal cameras on each vehicle to improve safety
•    Provide analytics and reporting functions for program evaluation and funding purposes.
•    Provide reports that track the individual senior being transported and their destination(s).
•    Install new software for creating transportation schedules.
•    Install GPS and cameras on vehicles.
•    Provide support for agency staff with data entry of initial schedules.
•    Ensure mobile compatibility for drivers and field use.
•    Provide comprehensive staff training sessions.
•    Create user manuals and quick-start guides.
•    Address bugs and usability issues before launch.
•    Offer ongoing technical support and system maintenance plans
- This service also consists of group transportation services to special events.

- Contract Period/Term: 5 years
- Questions/Inquires Deadline: September 15, 2025