Enterprise Software as a Service License and Maintenance Services

The vendor is required to provide enterprise software-as-a-service (SaaS) license and maintenance services an online software tool that allows the team to create polls, surveys, quizzes, and facilitate historical data collection and analysis that is act compliant.
- Primary survey platform, developing and maintaining over 412 surveys that include:
•    Covid-19 related surveys (distributed to staff, partners, and the public during the pandemic). 
•    Community health assessment surveys, which inform key planning documents and health priorities for county. 
•    Customer satisfaction surveys across agency programs, which evaluate whether services meet - community needs.
- Capabilities
•    Identifying and securing storage space for all historical survey content and data, including archiving over 400 surveys.
•    Rebuilding and re-implementing upcoming surveys for:
o    Customer satisfaction (scheduled to be active October 2025)
o    Zero suicide (scheduled to be active mid-September 2025)
o    Four additional surveys that are planned for re-activation
•    Pausing, rebuilding, and re-implementing open surveys, imposing undue burden on staff, the community, and partner organizations who have already participated for:
o    Healthcare navigation pilot program
•    Significant staff time and cost to replicate existing work, along with the risk of data incompatibility or data loss.
o    Many hours of retraining staff on how to administer the data collection for the healthcare navigation survey.
•    Offers advanced functionality including customizable survey logic, analytic tools, and integrated reporting that cannot be substituted without retraining staff and rebuilding survey infrastructure including:
o    Training for the CHA survey administrator
o    Transferring and rebuilding the community health assessment (CHA) in eight different languages including rebuilding the corresponding periodic quality improvement surveys administered to the community health collaborative.

- Contract Period/Term: 5 years