Enterprise Phone System

The vendor is required to provide enterprise phone system microsoft teams phone functionality through e3 licensing with team’s phone standard, providing a foundation for the city’s communication needs.
- Provide comprehensive implementation, training, and ongoing support services for microsoft teams operator connect. 
- Aims to enhance the city’s existing communication infrastructure and leverage the capabilities of microsoft teams for improved collaboration and productivity for the following:
•    User base: approximately 1000 users (not all users require a did)
•    Direct inward dials (DIDs): approximately 400 DIDs.
•    Project implementation and training timeline: December 2025-april 2026
- Requirements
1. Collaborating during:
•    Project planning and scoping.
•    Network readiness and design.
•    Configuration and provisioning of operator connect services.
•    Throughout testing cycle
2. Operator connect training services:
•    Providing administrator training on operator connect
o    Troubleshooting tools
o    Provisioning of new numbers
o    Repurposing of existing numbers
•    As-built documentation
3. Operator connect support services:
•    Ongoing technical support for operator connect services.
•    Proactive monitoring and maintenance
•    Incident response and resolution
•    Support terms
- Operator connect MS teams services:
1. Collaborating in development of a project plan and work breakdown structure (WBS) with:
•    Key milestones and associated dates.
•    Input for staggered migration strategy for all locations.
•    Outline a pilot program with a small group or team to identify and mitigate potential risks.
2. Network readiness
•    Conduct a readiness review of both local LAN and wan and public-facing network access.
•    Offer list of practices to provide best experience when leveraging operator connect for PSTN
•    Provide required firewall ports and network configuration settings for seamless operator connect integration.
3. Porting
•    Plan and manage the porting of existing phone numbers.
•    Any ability to go-live ahead of porting direct inward dials (DID’s) via:
o    Providing temporary numbers to users
o    Forwarding existing numbers to provide temporary numbers
•    Rollback strategy
4. Administrator training for operator connect
•    Training plan
•    Medium of training
•    Ongoing update or upgrade training.

- Contract Period/Term: 5 years
- Questions/Inquires Deadline: September 22, 2025