Learning Management Services

The vendor is required to provide learning management system (LMS) that supports a wide range of training and compliance needs across multiple departments and user roles.
- This project is to identify and deploy a scalable, intuitive platform that enhances both learner engagement and administrative efficiency through advanced user interface design, seamless mobile access, offline learning capabilities, and powerful integration with human resources (HR), enterprise resource planning (ERP), and emergency management services (EMS) platforms such as image trend.
- LMS will serve as a centralized hub for self-paced, instructor-led, and blended learning formats while offering real-time tracking of course completions, certifications, skills assessments, and compliance requirements.
- The new solution will automate the tracking of certifications, skills, and compliance while enhancing learner engagement through intuitive interfaces and rich media capabilities.
- This investment will:
•    Enhance learner engagement through modern design, mobile access, and multimedia support.
•    Improve administrative efficiency by streamlining course delivery, certification tracking, and compliance reporting.
•    Provide scalable, reliable, and secure infrastructure to support a large, diverse workforce.
•    Enable seamless integration with critical county systems to ensure efficient workflows.
•    Support the county’s mission of maintaining high standards of performance, accountability, and operational excellence.
1. System functionality
•    Support for self-paced, instructor-led, and blended learning formats.
•    Centralized hub for training delivery and compliance management.
•    Real-time tracking of course completions, certifications, skills assessments, and compliance requirements.
•    Mobile accessibility with seamless user experience across devices.
•    Offline learning capabilities for field personnel.
•    High-volume concurrent user support with enterprise-grade performance and uptime.
•    Multi-tenant architecture with role-based access controls.
•    Customizable branding and user interface.
•    Secure authentication and data protection in compliance with industry standards.
•    Rich media content management (video, documents, interactive modules, etc.).
2. Integration capabilities
•    Seamless integration with HR, ERP, and EMS platforms.
•    Compatibility with various HRIs and ERP systems.
•    Ability to connect with third-party systems and content providers.
3. Reporting and analytics
•    Automated, customizable reporting tools.
•    Real-time compliance dashboards and tracking.
•    Robust analytics to support operational decision-making.
4. Administrative features
•    Intuitive administrative interface for managing users, courses, and compliance.
•    Customizable skills tracking and checklists.
•    Automated alerts and notifications for renewals, expirations, or overdue training.
5. User experience
•    Intuitive learner interface designed to maximize engagement.
•    Support for interactive, multimedia content.
•    Accessibility compliance.
6. Security and reliability
•    High availability and disaster recovery planning.
•    Secure data storage and encryption in transit and at rest.
•    Role-based permissions and audit logging.

- Contract Period/Term: 1 year
- Questions/Inquires Deadline: October 2, 2025