Regulatory Automation Solution Content Management System

The vendor is required to provide regulatory automation solution content management system on modernizing external and internal software, user experience (UX) as well as functionalities for the public, licensees, applicants, and staff.
- Solution would support regulatory activity for a wide variety of individuals and businesses working in health care, health care quality, radiation materials and imaging, environmental hazards, sanitation, food and drug safety, and consumer safety entities.
- Identify services and solutions that could improve our capabilities in the following business functions:
•    License management
•    Investigations and enforcement
•    Inspections
•    Financial management
•    Educational support
•    Administrative support services
- Technical capabilities required are:
•    Overall modernization
•    Contemporary UX
•    Better external security, including multi-factor authentication.
•    Overall performance gains
•    Improvement of user experience
•    Optimization of workflows
•    Robust roadmap for improvement
•    Automation
•    Reporting
•    Visualization and analytics
•    Autonomous decision-making
•    Modular, extensible, integrations
•    Artificial intelligence
•    24/7 maintenance and operations support
•    Data migration
•    99.99% uptime
- Key strategic objectives include:
•    Modernization of infrastructure
•    Agility
•    Improvement of user experience
•    Optimization of workflows
•    Ongoing innovation
- Staff services module
•    Back-office application that performs regulatory functions, such as application, licensing, examination, inspection, compliance, notification, complaint, enforcement, etc. 
•    It is integrated with document management system Hyland on base to capture, store and retrieve documents.
- Customer-facing module
•    24 x 7 online service portal provides services such as initial application, license renewal, license search, address change, fee payment, asbestos and lead notifications, narcotic treatment patient submission, etc. 
•    License holders can obtain their certifications and communication through secure inbox online.

- Contract Period/Term: 3 years