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A government agency in Maryland issued “Help Desk Application and System Support” (RFP). Solicitation SYS-2408 closed on October 31, 2025. Eligibility: Only for USA Organization.
The vendor is required to provide help desk, application, and system support to augment and efficiently conduct daily business processes.
a. Service area one: application development and support
• Application development and programming services for new and existing custom applications
• Application development and programming support for the custom row application
• Application development and programming support for the new electronic filing system
• Application development and programming support to improve and extend application interfaces with other state agencies
• Help desk support for routine work requests and problem resolutions
• On-site and remote support at all 24 locations and the center for the analysis, specification, development, testing, installation, upgrade, configuration, and problem resolution of applications developed and supported.
b. Service area two: help desk and support for network, servers, microcomputers, and packaged software
• Installation, upgrade, configuration, and problem resolution support for existing and future upgrades of off-the-shelf (packaged) networking, operating system, desktop, and office applications.
• Help desk support for reporting problems, tracking routine work requests, and ensuring problem resolutions.
- Contract Period/Term: 5 years
- Pre-Proposal Conference Date: October 2, 2025
- Questions/Inquires Deadline: October 10, 2025
Ask any question about the RFP and its amendments. Instantly surface schedules, deliverables, compliance items, evaluation criteria, and budget details with 100% source-backed answers.
Quick answers about deadlines, eligibility and submission for this solicitation.
No. This opportunity (SYS-2408) closed on October 31, 2025. See similar open RFPs below.
A government agency in Maryland. The buyer's contact and submission details are in the solicitation documents.
Only for USA Organization.
Contract term: 5 years.
Yes: Non-mandatory on October 2, 2025.
Questions and inquiries must be submitted by October 10, 2025.
Yes. After purchase, with a subscription or during a free trial, the RFPPlanet AI Assistant answers questions sourced from this RFP’s documents, such as requirements, evaluation criteria and key dates.
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