Tourist Development Tax Solution System

The Vendor is required to provide to provide professional software solutions for collection, administration, enforcement, reporting, and distribution of TDT and in compliance
- Provide Tourist Development Tax (“TDT”) collection services for the County’s 6% Tourist Development Tax for a variety of internal and external customers.
- County Tourist Development Tax Section maintains a database of approximately 3,500 active Tourist Development Tax accounts.
- During fiscal year 2024 the Tourist Development Tax Section processed over 24,000 tax returns and collected over $125,000,000 in revenue.
- Acquire the most recent software and associated technologies pertaining to the collection, administration, enforcement, reporting, and distribution capabilities of the TDT.
- Work closely with designated County personnel to deliver, install, implement, train, and support a comprehensive software solution.
- The solution shall process and report the aggregate data received according to the city and/or zip code for accounts reporting revenue from multiple properties such as Vacation Rental Platforms and other transient rental dealers.
- A successful solution includes but is not limited to:
•    Tax Return Processing
•    Cashiering
•    Validate Payments
•    Batch Closing
•    Account Administration
•    Reporting
•    Enforcement
•    Online Payment System
•    Banking
- Core functionalities of the TDT Solution:
•    The solution should be used as a system of record for all TDT collection.
•    Initial data conversion and migration from existing system of taxsys TDT module.
•    Calculate split between bond fund and greater bureau revenue.
•    Allow for automated clearing house (“ACH”) and credit card payments with vendor payment processing through the county’s merchant banking service provider - currently wells agency.
•    Allow for manual back-office entry for mailed in checks/ cash payments.
•    Provide other options and services for collection including an integrated payment acceptance system.
•    Perform data-informed outreach to customers regarding their tax remittance obligations/ dunning letters for delinquent accounts.
•    Ability to send and receive official documents with signature abilities.
•    Perform tax rate changes as necessary from information provided by the county to the vendor to update system.
•    Compliance to include sending out letters.
•    Integration with department.
•    Interface revenue activity with programs such as PeopleSoft, department, and county’s outlook e-mail system.

- Contract Period/Term: 5 years
- Questions/Inquires Deadline: October 08, 2025