Public Incident Information Platform

The Vendor is required to provide to develop the agency public incident information platform, a mission-critical SaaS solution for emergency communication.
- The solution will serve as agency authoritative platform for publishing timely, accurate, and accessible incident information to the public during emergencies.
- Device Compatibility and Performance Adaptation
•    The application must support a wide range of devices, including:
o    Android and iOS operating systems.
o    Both phones and tablets.
o    Older devices with limited processing power and connectivity.
•    The app must detect device capabilities and automatically adapt functionality to ensure optimal performance on devices with limited resources or poor network connectivity.
- User Experience
•    The interface shall be intuitive, accessible, and easy to navigate for users of all ages.
•    The design shall follow mobile UI/UX best practices for clarity and usability across different devices and screen sizes.
- Fire Incident Information Display
•    Display detailed and structured incident information sourced from agency.
•    Incident data must update in near real-time.
•    Support one-to-many incident updates presented in a scrollable “news feed” format, allowing users to view current and historical updates seamlessly.
- Push Notifications
•    Real-time push notifications shall be provided for critical alerts, including:
o    Fires near the user’s location.
o    Evacuation orders and related emergency notifications.
•    Users must be able to configure up to five (5) custom locations or areas to receive location specific alerts.
- Audio and Video Streaming
•    The app must support in-app radio audio streaming of incident channels (streaming URLs provided by agency).
•    The app must also support real-time and recorded video streaming, allowing users to view incident-related videos without leaving the app.
- Location Tracking & Personalization
•    The app must support real-time user location tracking (with user consent) to provide personalized, location-based alerts and data.
•    Support offline access to critical information including safety content, incident updates, and cached map data, to ensure usability during network outages.
•    User preferences such as custom locations, map view settings, and preferred layers must be stored locally on the device without requiring user account creation.
- Multilingual Support
•    Support multiple languages, allowing users to select their language preference.
•    Language content should be translatable via integrated or native translation tools.

- Contract Period/Term: 1 year
- Questions/Inquires Deadline: October 07, 2025