Cloud Hosted VOIP Phone System

The Vendor is required to provide for a VOIP system.
- Current VOIP system tasks and ongoing services:
•    Configuration and migration of agency current VOIP with a managed solution
•    Porting of existing numbers to cloud hosted provider’s infrastructure
•    Ongoing managed services (description below)
•    Unlimited local and long-distance call plan
•    All E-911 registration and ongoing services
•    All hosting, maintenance, support, and service of the VOIP environment. (agency will retain the ability to conduct moves, adds, changes, and administrative programming of the system)
•    SLA of 99.99%, with a credit if service falls below that threshold
- The current phone system VOIP hosted with additional storage at agency main office location.
- Migration Process
•    Analysis of the current VOIP configuration
•    Migration of all configuration and user data (call recordings, call logs, voicemail, and other essential information) to the cloud hosted.
•    Migration of phone numbers to cloud provider (porting)
•    Reprogramming of on-premises hardware and softphone endpoints
•    E-911 configuration and reprogramming
•    Training of administrative staff and end users as necessary
•    Any additional migration and reprogramming tasks as necessary to facilitate a seamless migration.
- Turnkey hosted solution, meaning that the selected vendor will assume complete responsibility for the hosting, support, maintenance, and upgrades.
- Responsible for all redundancies in services and infrastructure to meet the required 99.99% uptime service level agreement.
- The hardware maintenance plan will include-
•    Hardware service and replacement of handsets due to accidental damage or malfunction.
•    Programming related to moves, adds, changes.
•    Regular firmware updates of phone hardware as prescribed by manufacturer best practices.
•    Onsite deployment of phones, if necessary.

- Contract Period/Term: 5 years
- Questions/Inquires Deadline: October 16, 2025