Dispatch Telephony System

The Vendor is required to provide a cloud-based call handling and management telephony system. 
- Responsible for receiving emergency and nonemergency phone calls, dispatching the appropriate response to events, and servicing internal and external customers.
- One way of accomplishing this mission is to provide a cloud-based call handling and management telephony system that connects the dispatch centers with the public and other agencies.
- A cloud-based call handling and management telephony system streamlines communication by routing calls, recording calls, providing real-time analytics, and integrating with a Computer-Aided Dispatch (CAD) database.
- A cloud-based call handling and management telephony system offers a flexible alternative to traditional phone systems by working through an internet-based infrastructure.
- This type of telephony system works with ESINET to provide the dispatch centers with Automatic Number Identification (ANI) and Automatic Location Identification (ALI), to ensure quick response times by first responders.