Software Platform

The Vendor is required to provide a software solution (“software”) that integrates department’s software systems onto one platform.
- This should consist of building a comprehensive software product (“Software”) which meets the clinical, operational, legal, financial, and administrative needs of department electronic patient care reporting (EPCR), fire records management system (RMS), mobile integrated health (MIH), asset management, apparatus inspections, station inspections, community risk reduction activities (CRR), and narcotic tracking as well as providing maintenance and support for the software.
- Software should be an iOS and cloud-based platform.
- Software should be able to perform on premise without connectivity.
- Software should integrate operations across multiple divisions within the department enabling the exchange of information and data between different applications.
- Software should include capabilities for front-end data entry, record management and analysis, internal staff communication, integration with existing tools currently used by department personnel, user and administrator training, and a robust plan for migrating legacy records.
- County anticipates approximately 800 system users and 15 system administrators.
- System should offer a user-friendly back end to manage data fields, workflows/closed-call rules, reports with depth and breadth across sections (scheduled and on-demand), and other system administration processes
- Allows customization of workflow of records for QA and billing function.
- Through branching logic, have the ability to determine closed call rules and autofill specified data fields.
- Allows for the creation of reports with depth and breadth across sections and with multiple variables (including reports based on “parent/longitudinal” records).
- Ability to auto-generate reports and notifications customized for scheduling of inspections, calibration logs, reminders, missed inspections, failed inspections, repair logs, etc. of items.
- Closed-call rules for prevention, response and follow-up operations.
- Pre-Incident Plans should integrate with dispatch and emergency response platforms that enable crew’s immediate access to plans.
- Platform should include personnel management to include tracking safety, health, certifications, licenses, training records, performance, reportable exposures, etc.
- Platform should include ESRI GIS mapping integration for incidents, hydrants, and preplans.
- Create automatically generated, real-time alerts and notifications based on specified triggers (to front-end users and to administrators).
- Software should have the ability to host server and data or work with Microsoft Windows Hypervisor to ensure that current host is able to continue hosting.
- Create an interface with staffing software to ensure proper personnel are assigned and accurately represented in all generated records.

- Contract Period/Term: 2 years
- Questions/Inquires Deadline: October 21, 2025