Internet and Telephone Voting System

The Vendor is required to provide of a fully hosted Internet and Telephone Voting System, including required implementation, support, training and maintenance services, for the 2026 Municipal Elections and any subsequent by-elections.
- The system must be capable of providing high service availability for all registered voters, scaling to meet the demands of peak voting times during both the Voting Period and on Voting Day and completing the tabulation of the election results promptly after the legislated close of voting.
- The system must also securely and seamlessly integrate with the County Municipalities’ existing online voters’ list management application (DataFix’s Voterview) to support the integrity of the voting process through real-time voter additions, corrections and strike-offs.
- The Company shall provide an Internet and Telephone Voting System accessible through two (2) integrated voting options:
•    Internet Voting System accessible via the internet; and
•    Telephone Voting System accessible via a local or toll-free telephone number.
- The complete voting platform, incorporating both the internet and telephone voting system options (collectively, the solution) must be capable of providing high service availability for all eligible voters, scaling to meet the demands of peak voting times, and completing the tabulation of results promptly after the legislated close of voting on the final voting day. 
- The solution should utilize a two-step voter authentication model.
- The solution must also securely and seamlessly integrate with the internet voters’ list management application, DataFix’s Voterview, to support the integrity of the voting process through real-time voter additions, corrections and strike-offs. 
- In accordance with the agreements with DataFix’s Voterview list management agreement, the company will not be granted access to Voterview as a user (i.e. provided a username and password to access the Voterview environment).
- The solution shall be fully cloud hosted by the company and include the provision and management of all communications and storage infrastructure to ensure a secure, reliable and effective solution.
- The help centres are anticipated to be open periodically during the advanced voting period and, at minimum, from 10:00 a.m. to 8:00 p.m. on voting day. 
- The clerk for each of the county municipalities will determine the dates and operating hours for each of the help centres.
- on voting day, the solution will be shut down at 8:00 p.m., with the exception of the help centres where the election officials will shut down the devices after 8:00 p.m. once all voters in the help centre have finished voting. 
- Following the closure of the help centres, votes will be tabulated, including with any additional voting methods, and the unofficial results from each election will be displayed on each of the municipalities’ websites and various media channels.

- Contract Period/Term: 5 years
- Questions/Inquires Deadline: October 22, 2025