Microsoft Unified Support Services

The Vendor is required to provide for Microsoft unified support services.
- Currently focused on digital government services, cybersecurity resilience, compliance management, innovative solutions, and a customer-centric approach.
- Accomplishments include technology modernization, process optimization, agile development adoption, strategic partnerships, training advancements, and data sharing enhancements. 
- Future plans involve integrating AI and machine learning, implementing data governance and analytics, business process optimizations, automating workflows, deploying enhanced collaboration tools, and sustainability in implementing IT best practices.
- These efforts reflect a commitment to technological advancement and building a resilient and forward-thinking IT environment for mission-critical assurances.
- Require a comprehensive Unified Support coverage model for services and support of Microsoft products and technologies – cloud, on-premises, and hybrid, under one consolidated support umbrella.
- Services Included in Unified Support Base
•    Technical Support 
•    Escalation Management 
•    IT Health 
•    Account Management 
•    Advisory Support 
•    Technical Training 
•    Flex Allowance.

- Contract Period/Term: 1 year
- Questions/Inquires Deadline: October 16, 2025