Locate Ticket Management Solution

The vendor is required to provide locate ticket management software solution designed to facilitate the tracking, monitoring, and management of the utility locate request process to meet state one call requirements.
- The proposed Solution is expected to be a software as a services (“SaaS”) model, accessible by city staff through all commonly-used devices and commonly-available internet browser interfaces, and capable of supporting the volume of locate requests received.
- Providing the services to successfully implement their proposed solution, which will include the initial setup and configuration, integrations, and training of the city’s identified users.
- The solution implementation, the supplier shall provide the on-going licensing, maintenance, and support services for the solution for the duration of the contract.
- Primarily use the solution:
1. Field technicians
•    Manage and respond to locate requests 
•    Complete locate drawings 
•    Capture images of the locate area and attach to tickets 
•    Capture information on damages to infrastructure for reporting and investigation purposes
2. Operations support administrators
•    Review ticket status 
•    Assignment and reassignment of tickets to field technicians 
•    Dispatch emergency locate requests 
•    Coordinate responses to customer inquiries
3. Lead hands and management
•    Reviewing and preparing reporting 
•    Manage queue volumes and technician workloads 
•    Coordinate responses to customer inquiries
4. Information technology staff
•    Manage integrations with data and GIS systems.

- Contract Period/Term: 1 year
- Questions/Inquires Deadline: November 4, 2025