Employee Recognition Software and Platform

The vendor is required to provide employee recognition software and platform with the following capabilities:
- Core functional requirements
1. Recognition features
•    Focus on employee recognition more, rather than rewards. 
•    The rewards options must have the ability to be hidden from user visibility and access; 
•    Enable peer-to-peer, manager-to-employee, and department or team-wide recognition; 
•    Provide options for real-time, on-the-spot recognition; 
•    Include a customizable points-based reward system that integrates with a gift catalogue or incentives that can be turned on or off; 
•    Public and private options for employee recognition messages; 
•    Customizable values or recognition criteria; 
•    Clean, simple interface; 
•    Admin, manager, and employee access levels with tailored permissions; 
•    Individual and team-level recognition abilities; 
•    Dashboards for recognition activity (e.g., who is recognizing whom, frequency, by department); 
•    Exportable data reports; 
•    Recognition moderation process for removing or flagging inappropriate content; and
•    Support for university branding.
2. Milestone and tenure tracking, and campaign programs
•    Automatic tracking and recognition of employee tenure and work anniversaries pulled from human resources information systems (HRIS) integration; 
•    Automate the issuance of milestone reward points and gifts based on predefined criteria (e.g., 1, 3, 5, 10+ years); and 
•    Generate alerts and notifications for upcoming employee milestone dates for direct managers.
3. Gift management
•    Offer a curated catalogue of gift options (physical and digital) for milestone celebrations and an extensive list of reward vendors; 
•    Allow for budget control and approval workflows; 
•    Include delivery and fulfillment tracking; 
•    Fulfillment process, including shipping and delivery to employees at various locations;
•    Administration and tracking of milestone eligibility are fully automated through HRIS integration; and
•    Flexibility for the organization to opt-in or opt-out of this service during the contract term.
4. User access and integration
•    Single sign-on (SSO) and role-based access control; 
•    Integration with HRIS for accurate employee data synchronization; 
•    Integration with communication platforms (microsoft teams and outlook) for recognition notifications; 
•    Automated user creation and integration with PeopleSoft; and 
•    Expect approximately 2500 employees utilizing the platform. 
•    The solution shall not provide a cap.
5. Reporting and analytics
•    Dashboard to track recognition activity and engagement trends;
•    Reports on milestone completions and gift distributions;
•    Administrative access to aggregate data; and
•    Ability to track participant and engagement by user team.
- Implementation services
•    End-to-end implementation support;
•    Platform configuration and customization to meet organizational needs;
•    Data import and synchronization setup with current human resources information system;
•    User acceptance testing (UAT) and training sessions for HR and end-users;
•    Go-live support and knowledge transfer; and
•    Supply project management throughout software integration.
- Support and maintenance
•    Ongoing technical support during business hours (or 24/7 if available);
•    Ongoing client support;
•    Software updates and enhancements;
•    Account management and periodic performance reviews; and
•    Training support and communication support.

- Contract Period/Term: 3 years
- Questions/Inquires Deadline: November 5, 2025