Privacy Breach Reporting Solution

The Vendor is required to provide centralized, automated, and scalable software solution that supports consistent intake, triage, risk assessment, and notification workflows for all types of privacy breaches.
- The selected solution will replace the existing legacy database which is being decommissioned, and address critical gaps in incident reporting, assessment, and compliance.
- The solution is to support the organization in complying with the new privacy breach reporting requirements in act, capture incident details, support root cause analysis and collaborative workflows, and produce meaningful reporting and metrics for incidents.
- Solutions that demonstrate proven capabilities in privacy incident management, compliance automation, and integration with existing organizational workflows.
- Provide detailed backup and recovery documentation including Availability, Recovery Time Objectives (RTO) and Recovery Point Objectives (RPO) timeframes. 
- Provide input into the privacy impact assessment conducted by board outlining how the solution manages personal information, data classification, and data residency.
- Provide input into the architectural overview of the data flow within the solution, including any required external data integrations and any batch processing activities. A detailed data flow architecture document will be produced in collaboration with board.
- Provide comprehensive input into the cybersecurity architecture document that outlines the solution and demonstrates a security-by-design approach. This detailed documentation will be created in collaboration with board and submitted for a formal review and approval.
- Provide comprehensive input on the technical architectural documentation that provides an overview of the technologies (hardware and software) and network protocols/ports and Application Programming Interfaces (API) s that will support the solution. 
- Deliver an orientation session to provide Solution Administrators and Infrastructure Support Analysts with an overview of the solution.
- Customer Satisfaction: The solution continues to meet or exceed performance expectations, as determined through periodic reviews.
- Support patching, upgrades, and major release testing in dedicated environments with rollback capabilities.

- Contract Period/Term: 3 years
- Questions/Inquires Deadline: December 16, 2025