Digital Solutions

The Vendor is required to provide for digital solutions designed to respond to potential overdose incidents in real time.
- Digital solutions and community-based expertise to support overdose prevention and recovery-oriented care across diverse populations, including rural, remote, and Indigenous communities.
- The requirement includes:
•    Development and implementation of secure, privacy-compliant digital apps/platforms for overdose response, emergency dispatch, and recovery support.
•    Integration of digital tools with healthcare systems, emergency services, and community based recovery supports.
•    Real-time monitoring and analytics capabilities, including emergency escalation and policy-relevant reporting.
•    Culturally safe and accessible service delivery, with user engagement strategies tailored to priority populations.
•    Possible support for individuals without mobile phones, delayed EMS response in remote areas, and post-overdose integration into recovery communities.
•    Evaluation and feedback mechanisms, including descriptive analytics, data governance, and performance measurement.
•    Deployment and support services, including training, change management, and ongoing technical maintenance.
- Provide examples of similar digital solutions or app deployments, including outcomes and lessons learned, to show your ability to deliver impact.
- Recommend appropriate support and service levels (e.g., helpdesk availability, service-level agreements, escalation protocols) to ensure reliability and responsiveness.
- Suggest alternative pricing models (e.g., subscription, pay-per-use, shared services) to offer flexibility and cost-efficiency.

- Questions/Inquires Deadline: November 06, 2025