Electronic Patient Care Record Auditing Solution

The Vendor is required to provide a paramedic service / emergency medical service (ems) clinical auditing software that can provide:
•    Configurable filters to accurately measure compliance with patient care standards and documentation quality
•    Real-time, automated audits for efficient monitoring and variance detection
•    Prompt delivery and tracking of audit feedback communications
•    Data analysis to monitor key system performance indicators and provide deeper insights into business operations and quality improvement areas
- Services include:
•    Understanding available Paramedic Service auditing solutions and their capabilities.
•    Evaluating features that support compliance monitoring, feedback mechanisms, and data analysis.
•    Assessing security, privacy, and regulatory compliance requirements (e.g., PHIPA and other applicable standards).
•    Identifying integration options with existing ePCR platforms, CAD data, and hospital systems.
•    Reviewing best practices for implementation, process improvement and vendor support models.
- Audit Configuration and Execution
•    Support customization of filters to reflect regulatory and Paramedic Service requirements
•    Perform real-time automated auditing of all Ambulance Call Reports (ACRs) to identify variances to patient care standards and documentation quality requirements.
•    Support multi-tiered review workflows, including first-level (initial) and second-level (escalated) audit reviews with role-based access/action controls.
- Feedback and Communication
•    Facilitates prompt delivery of audit feedback and tracking of communication
- Management, Monitoring, and Reporting
•    Support customizable reporting and trend analysis for individual and system performance
•    Offer a centralized dashboard for real-time visibility into audit activity, including audit status, reviewer assignments, flagged records, and key system performance metrics.
•    Include configurable alerts/notifications for overdue audits, escalated cases, and other critical findings requiring immediate attention.
•    Provide export options in different formats (e.g., PDF, Excel, CSV) for reporting.
- Security and Compliance
•    Role-Based Access Control (RBAC), to restrict visibility of sensitive data based on user permissions.
•    Provide Multi-Factor Authentication (MFA)
•    Support detailed audit trails and logging for compliance needs
•    Ensure compliance with applicable regulations such as PHIPA.
•    Enable data masking and redaction capabilities for privacy and unbiased audits.
- Integration and Compatibility
•    Ensure seamless integration with existing ePCR platform (iMedic) and other sources such as Computer-Aided Dispatch (CAD) data and hospital data.
- Data Retention and Disposal
•    Support configurable data retention rules aligned with regulatory and organizational requirements.
•    Ensure secure deletion protocols.

- Questions/Inquires Deadline: November 27, 2025