HRIS Platform

The vendor is required to provide HRIS platform for include:
•    Project implementation services
•    Managed services
- Project implementation services
1. Project management approach
•    Use of a project manager to facilitate communication, planning and oversight for the implementation. 
•    Scheduling and management of proponent resources 
•    Action item tracking and follow-up – for proponent actions 
•    Approach to scope management and change requests 
•    Creation and management of integrated project schedule
•    Collaboration and partnership with agency project manager, etc.
2. Solution design and architectural services
•    Provide expert guidance in solution design based on configurable options with minimal customizations, including considerations for upcoming releases, and solution roadmaps.
•    Provide system architectural services to make sure that the integrated solutions work appropriately.
3. Data migration
•    Provide expert guidance in data migration strategy and archiving and migration if deemed necessary by the agency. 
•    Includes provision of resources and tools to extract, transform and load data to the HRIS platform.
4. Development and configuration services
•    Provide configuration and development services for agency HRIS platform initiatives, including but not only restricted to those in the roadmap. 
•    The proponent should offer additional strengths in a broad range of sap, and sf technologies to support the agency as business needs and platforms evolve.
5. Code management and packaging
•    Provide guidance and work to industry best practices and the safe and efficient management of code for all components of the solution. 
•    The proponent will describe how it will use techniques to ensure that development can potentially occur for multiple streams of work alongside general support and maintenance.
6. Business process documentation support
•    Indicate if they have resources to provide business process documentation mapping services, should agency need to augment its resources in this area.
- Managed services
1. Support organization overview
•    Provide an overview of your incident management, service request and enhancement process.
•    Identify escalation and client service management mechanisms. 
•    Outline service level reporting and customer service reviews timelines.
2. Operational support services
•    Incident troubleshooting 
•    Change request and enhancements
•    Support to internal agency administrators 
•    Job monitoring
•    Advanced system administration tasks not provided by sap support services
3. Planned support services
•    Upgrade and release support
•    Yearly and quarterly scheduled maintenance activities (environment refreshes)
•    System health checks.

- Contract Period/Term: 3 years
- Questions/Inquires Deadline: November 20, 2025