User Testing Software Platform

The vendor is required to provide user testing software platform for include:
- Platform specifications
•    Provide a user testing interface for test participants in both english and French to allow the agency to test both english and French content. 
•    Allow agency staff to create, save and perform remote moderated and unmoderated user tests of agency web pages, applications and prototypes.
•    Record video and audio of the user test sessions and store the recorded test sessions for the duration of the contract. 
•    Allow agency staff to view all recorded user test sessions requested by the agency for the duration of the contract. 
•    Allow agency staff to create and download unlimited video clips of the recorded test sessions to be included in presentations and shared with project teams and management. 
•    Allow for the sharing of test videos and audio transcripts with other agency employees via shared links to the platform. 
•    Allow for multiple user tests to be run concurrently. 
•    Allow for a range of user testing methodologies that include, but are not limited to: moderated user testing, and unmoderated user testing. 
•    Allow for test participants to access tests in an agency staging environment – e.g., GitHub, alpha.ca, test.ca, 
•    Allow for multiple test configurations (i.e., different browsers and different devices) 
•    Be available to the agency to use at their convenience without having to engage the platform contractor. 
•    Be accessible twenty-four hours per day and seven days per week outside of regularly scheduled or urgent maintenance. 
•    Have a user-friendly dashboard (i.e., well-organized, clean, clear, uncluttered and easy to navigate display) where tests, test results and test statistics can be easily viewed and managed by agency staff. 
•    Allow for remote moderated and unmoderated user testing. 
•    Allow for testing with desktop and mobile devices. 
•    Allow for testing of prototypes, websites and online applications (ex. online estimators, calculators). 
•    Allow for pre-test screening surveys to ensure that test participants meet the following demographic criteria.
•    Support current and future releases of common internet browsers, including: google chrome, microsoft edge, safari, and Firefox. 
•    Provide a system usability scale score (sus) after each user test. 
•    Allow agency staff to create user tests in the platform and save them. 
•    Allow for the exporting of reports in excel or word formats. 
•    Allow for the exporting of video and audio recordings. 
•    Provide statistics on the number of tests, the types of tests, as well as the different technologies (desktop, mobile, tablet) tested by the agency during the duration of the contract. 
•    Allow for the exporting of the following test metrics in excel or word format.
- Security requirements
•    Limit information system access to authorized users. 
•    Disable inactive accounts after period of time. 
•    Automatically audit account creation, modification, enabling, disabling, and removal actions, and notifies identified personnel. 
•    Enforce approved authorizations for logical access to the system using user roles and access privileges. 
•    Audit the execution of privileged functions. 
•    Prevent non-privileged users from executing privileged functions that disable, circumvent, or alter implemented security. 
•    Limit unsuccessful logon attempts.
•    Generate and send audit records daily to a separate system or media to maintain integrity of log information. 
•    Send customizable alerts in the event of an audit processing failure. 
•    Send a warning to define personnel within time period when the audit storage space reaches defined percentage of storage capacity.
•    Review and analyze audit records from multiple components within the system. 
•    Provide audit reports when required and the audit reports must not alter the original content. 
•    Generate audit reports for events of interest based on audit fields within audit records. 
•    use internal system clocks to generate time stamps for audit records and synchronizes the internal system clocks to the authoritative time source.
•    Protect audit information and tools from unauthorized access, modification, and deletion. 
•    Back up audit records daily onto a medium that is not the solution being audited. 
•    Allow designated roles to select which auditable events are to be audited by specific components of the information system. 
•    Have an alternative communication capability to maintain continuity of operations. 
•    Uniquely identify users. 
•    Have replay-resistant authentication mechanisms for network access to privileged and non-privileged accounts. 
•    Authenticate any server-to-server communication. 
•    Authenticate defined devices before establishing a connection using bidirectional authentication that is encrypted.