Career Services Management System

The vendor required to provide career services management system (CSM) for include:
•    Enhance the experience for users (students, staff, alumni, and employers) by streamlining access to opportunities, improving communication, and enabling data-driven support;
•    Offer easy to use, mobile-first responsiveness, intuitive architecture, short workflows, access to contemporary learning materials for students, customer relationship management (CRM) functionality for employers and alumni, straightforward training, and reliable reporting for staff and administrators; and, 
•    Deliver institutional value by strengthening outcomes, improving graduate employability, and supporting strategic planning through better insights and reporting.
- Requirements
1. Student engagement and learning
•    Job board with external sharing capabilities
•    Career fair and event management: 
o    Ability to support both virtual and in-person formats; 
o    Possibility for multi-school models; rsvp and attendance tracking with scalable formats for sign in (i.e., large lecture halls, career fairs, booths, etc.); and, workshop registration including ability to promote events not hosted by agency.
•    Appointment booking and queue management: 
o    Ability to schedule and manage appointments and queues efficiently.
•    Exploration and learning tools:
o    Ability to provide career assessments, job search strategies, and labor market information; 
o    Ability to access a library of vendor-provided materials and host agency content; and, 
o    Ability to integrate with other vendors (e.g., digital challenge cards).
•    Mentorship and alumni engagement: 
o    Ability to create custom matches, host programs, and enable points of connection for students and alumni.
•    Personalized dashboards:
o    Ability to deliver tailored job recommendations, upcoming events, progress tracking towards career development, quick links and alerts and reminders.
•    Career journey mapping:
o    Ability to track milestones, encourage completion of activities, and provide reflection prompts and activities.
•    Mobile notifications and reminders: 
o    Ability to send timely notifications and reminders.
•    Suite of AI tools to support interview prep, resume and cover letter support, exploration, among others.
2. Employer and partner relationship management
•    Ability to integrate with external CRMs like salesforce. 
•    Contact management: ability to maintain an employer database and engagement tracking. 
•    Internal stakeholder management: ability to manage faculty and staff communications, reporting, and relationship tracking. 
•    Strategic promotion: ability to promote events not directly organized by agency.
3. Work integrated learning and on-campus employment
•    Program management: ability to manage on-campus placements and subsidized employment program, and external work integrated learning like co-op. 
•    Funding proposal workflow: ability to track and manage funding proposals efficiently. 
•    Site visit tracking: ability to document and monitor site visits. 
•    Student and supervisor learning and reflection: ability to facilitate learning activities and reflection prompts for both students and supervisors. 
•    Co-curricular record integration.
4. Communication tools
•    Multi-channel messaging: ability to send communications via email, SMS, push notifications, and in-platform alerts. 
•    Segmentation and targeting: ability to filter and message by demographics, program, engagement level, etc. 
•    Automated workflows: ability to trigger messages based on actions (e.g., event reminders, follow-ups, job matches). 
•    Templates and branding: ability to use customizable templates that align with institutional branding.
•    Analytics on engagement: ability to provide
o    Open rates, click-through rates, bounce rates
o    A/B testing capabilities
o    Engagement heatmaps (e.g., best time or day to send messages).
5. Data and insights
•    Survey and assessment tools: ability to provide user-friendly survey and assessment interfaces. 
•    Real-time dashboards: ability to provide visual summaries of key metrics (e.g., event attendance, job applications, employer engagement) with customizable dashboards and visualizations. 
•    Custom report builder: ability to offer a drag-and-drop interface to create reports. 
•    Predictive analytics:
o    Forecast student outcomes based on engagement
o    Identify at-risk students or under-engaged employers.
•    Longitudinal tracking:
o    Track career development progression over time
o    Measure impact of services on employment outcomes.
•    Benchmarking: ability to compare performance across faculties, cohorts, or time periods
•    Employer engagement metrics:
o    Activity: job postings, event attendance, mentorship involvement
o    Quality indicators: application rates, hire conversion, employer feedback
o    Relationship health: communication frequency, strategic partner tiering
o    Diversity and reach: sector representation, geographic distribution, equity-focused engagement 
o    Impact measurement: student outcomes linked to employer activity, funding contributions.
•    Integration: ability to integrate with major data visualization tools (e.g., tableau, power bi).
6. On-going operationalization
•    Ability to provide training modules and existing workflow documentation. 
•    Ability to easily document workflows and maintain staff proficiency. 
•    Ability to establish and reinforce consistent best practices for using the tool. 
•    Ability to deliver timely and consistent support, including advanced notice for major functional updates. 
•    Ability to integrate with workday student data source for automated access to student records. 
•    System design and usability:
o    The software should prioritize standardized workflows and consistent best practices over excessive customization.
o    A solution that offers clear, proven methods for accomplishing tasks
o    Flexibility is appreciated, but not at the expense of usability, training efficiency, or operational consistency.
•    Scalability and innovation:
o    Scale across campus partnerships
o    Leverage AI and automation capabilities scalability across campus partnerships.

- Contract Period/Term: 1 year
- Questions/Inquires Deadline: December 31, 2025