CAD-AVL Planning and Passenger Information System

The Vendor is required to provide a dependable transportation system by delivering reliable and efficient transportation solutions within city, surrounding areas.
- Computer Aided Dispatch Automatic Vehicle Location (CAD-AVL) platform to support operation, reporting, dispatching, and information sharing through, both, Transit Center informational monitors, web-based application, third-party Mobile Application (App) solutions, all in an effort to cater to the diverse needs of our existing and future ridership. The desired solution should offer a seamless integration of applications that connect fixed route and dial-a-ride demand responsive travel options and trip planning activities.
- Solutions that meet our current and future mobility, operations and passenger information requirements. This includes:
1. Integrated CAD-AVL system for both fixed- and on-demand (Dial-A-Ride) services
2. Comprehensive GTFS (fixed, flex, and real time) capabilities
3. Planning. scheduling and rostering components
4. Database features for Driver, bus stop and passenger information portals
5. Feature-rich and reliable trip planning mobile application
6. Real-time passenger information
7. Travel options and interoperability with other transit agencies and jurisdictions
8. Internally manageable system capabilities
- Objectives
• A robust training and continuous education program (both in-person and digital) to ensure understanding and use of available technologies
• Ability to create a GTFS-Realtime feed to enhance real-time visibility of service vehicles in third-party journey planning applications (e.g., neighboring transit service providers, regional trip planner, Google Maps and Transit App) and to display real-time arrival estimates at stops, stations, and monitors
• Position SMART’s service offerings as a viable alternative and complementary choice alongside other regional transit services and provide accurate data to the regional trip planner platform within journey planning applications
• A hardware agnostic solution is critical
• Comprehensive in-person and virtual training program is critical. The proposed training program must include initial on-boarding of management, supervisory and driving personnel.
A continuing education program must include, at minimum, semiannual training sessions.

- Contract Term: 3years
- Pre Proposal Conference (Non-Mandatory): January 26, 2026
- Questions/Inquires Deadline: January 30, 2026