Mass Notification System

The vendor required to provide mass notification system which will provide notification to the public and city employees during emergencies but also nonemergent events.
- Expected deliverables
•    Provide and implement a mass notification system that meets the requirements of the city
•    Train administrative users on the use of the system. 
•    Provide the means for residents and employees to register for the service using an online portal. 
•    Provide technical and instructional support for staff during the duration of the agreement.
- Non-functional business requirements
1. Browser support
•    Application supported by latest browser versions (current version - 3) (edge, chrome, Firefox, and safari). 
•    Application is web responsive for use on multiple device types - desktop, laptop, tablet, phone. 
•    Application is graphical user interface (GUI). 
•    The user interfaces are WCAG-compliant 2.1. 
•    The application supports language translation.
2. Multi device platform support
•    The solution is compatible with windows 11, SharePoint and microsoft outlook and other o365 products. 
•    The solution is compatible with phones, iOS devices, tablets, laptops and computers. 
•    The application should allow for single sign on (from admin side).
3. Data storage and backup
•    Client data can be exported (at client's discretion- regular or bulk upon end of contract). 
•    Data is available 24/7 (except agreed to defined maintenance windows). 
•    The solution retains data for a period acceptable to the city. 
•    Data is owned by the client and must be specifically stated in service level agreement (SLA).
4. Security
•    Access to web portal uses standard web security and encryption (via SSL). 
•    Solution must allow for role-based security, permissions and user maintenance. 
•    Users, groups and permissions can be managed by city staff (it would hold account creation rights). 
•    System allows for audit trail of application tasks, processes and data changes and user access. 
•    System adheres to country privacy laws and antispam legislation. 
•    The vendor must undergo security audits and third-party security reviews 
•    System must identify duplicate usernames and prompt admin to ensure unique users are setup.
5. Support
•    Provides support to city staff (email, telephone, web portal ticket system) 
•    The proponent must have and maintain a disaster recovery (DR) plan to handle significant service outages.
6. Auditing
•    The solution has auditing functions.

- Contract Period/Term: 3 years
- Questions/Inquires Deadline: January 28, 2026