Permit and Inspection Digital Solution

The vendor required to provide permit and inspection digital solution a new, out-of-the-box solution that aligns with industry’s best practices, automates workflows, and provides an intuitive platform that connects businesses and residents to accurate, transparent information.
- The system must support permitting for development and building approvals, inspections, planning applications, engineering reviews, land use bylaw compliance, business licensing, and associated financial and reporting functions.
- The new platform must streamline processes, eliminate manual steps, enhance applicant and builder experience, improve data accuracy, and provide transparent, real-time information for residents, businesses, and staff.
- Requirement:
•    Fully digitized file management that connects to the existing file management system
•    Automated workflows and cross-department collaboration
•    Modern, intuitive applicant and builder experience
•    Streamlined permit processing and reduced manual intervention
•    Comprehensive inspection scheduling and record management
•    Accurate, validated data entry and standardized forms
•    Tools for land use and safety codes compliance and enforcement
•    Integrated business licensing and renewals
•    Advanced reporting, analytics, and dashboards
•    Ability to print all outputs to a virtual print service queue
•    Automated communications and public notifications
•    GIS-integrated mapping for permits, inspections, and enforcement
•    Mobile access for field inspections and on-site updates that is capable of working offline
- Functional requirements
1. Platform capabilities
•    Intuitive dashboards for builders, applicants, and staff
•    Mobile-friendly design for all users
•    Real-time application, inspection, and permit tracking
•    Parallel electronic plan review with markup, comments, and version control
•    Robust filtering, searching, and organizing of information and documents within the system
•    Automated reminders for tasks, expiries, and conditions
•    Role-based access control restricting of review visibility and commenting
•    Document generation (permits, certificates, letters, reports)
•    Permit applicant acknowledgement accepting approved permits, approvals, and orders
•    Internal and external note keeping and messaging communication.
2. Support embedded document review tools to include:
•    Integration with programs like power pdf by tungsten, blue-beam, project-dox, e-plan-soft, dig plan, OnBase, epermit-hub (or equivalent)
•    To include version tracking
•    Document submission validation that checks for file type, sheet naming, orientation, and document errors before plans reach reviewers.
3. GIS integration
•    Find up-to-date property/tax roll information
•    GIS base mapping spatial reference
•    Plan routes for site visits (optional)
•    Separate areas into zones (optional).
- Application types & modules
•    All records must link to the tax roll and support parent-child relationships
•    All records must be linked to GIS mapping
•    All records must be searchable
1. Planning module
•    Intermunicipal development plans and amendments
•    Municipal development plan and amendments
•    Master area structure plans, area structure plans, and area redevelopment plans and amendments
•    Outline plans and amendments
•    Land use bylaw amendments
•    Road closures (by bylaw)
•    Public notices and circulations
•    Subdivision and endorsement applications
•    Development agreements
•    Condominium certificate applications
2. Development module
•    Development permits
•    Accessory buildings
•    Secondary suites
•    Fences and retaining walls.