Outpatient Pharmacy Shipment Tracking System

The vendor required to provide outpatient pharmacy shipment tracking system for its outpatient pharmacy’s package shipments for both ambient and refrigerated packages.
- The pharmacy’s goal is for its packages to be delivered on the scheduled delivery date.
- Mandatory requirement:
•    Provide system implementation and use of software initial training. 
•    The ability to perform tracking and monitoring services daily, to include:
o    Obtain parcel outbound shipment data from shipper and shipper’s carriers of all packages. 
o    Ability to track packages, monitor them, react to delays, and intervene when necessary to keep shipment on course.
•    Provide a web-based user interface for package tracking with ability to automate or activate actions to include:
o    Reschedule for delivery
o    Rescue
o    Customer pickup
o    Trace
o    Reattempt
o    Redirect
o    Remove request for signature
o    Future delivery
o    Return to sender
•    Provide a vendor portal that provides shipper with the ability to enhance their 5-day zip code prediction, action distressed shipment avoidance, ship mode and time in transit calculator and access to basic reporting for all specialty medical shipments with parcels.
•    System must provide full visibility to in-transit packages.
•    Provide unlimited account support twenty-four/seven (24/7).
•    Solution must monitor for expected delays such as weather and other expected delays that will impact shipments.
•    Solution must include criteria for when a shipment should be held, the ability to trace each shipment after it leaves the facility and the ability to provide notification to patient and pharmacy if shipments will be delayed.