Enterprise Resource Planning Software

The Vendor is required to provide identify and engage qualified suppliers capable of delivering implementation services for public sector enterprise resource planning (ERP) software to support the operational needs of municipalities, cities, provincial governments, academic institutions and healthcare organizations.
- Vendor selection support: As required, assist agency members in identifying the most suitable ERP software before the implementation begins. The proponent will act as an expert advisor to guide Members through a structured needs assessment process. This service includes gathering detailed business requirements from stakeholders, create the necessary technical specifications, coordinate software demonstrations and perform a fit gap analysis to identify system limitations, etc.
- ERP solution roadmap: create and maintain an ERP solution roadmap to align with agency Members’ business objectives and needs including a strategic roadmap, stakeholder engagement, implementation timeline, milestones, etc.
- Business process engineering: evaluate existing operations to identify inefficiencies. They redesign workflows to align with industry best practices and the functional capabilities of the ERP platform.
- Technical architecture and configuration: design the system environment. This includes configuring software modules, developing integrations with external applications, and ensuring the platform meets state cybersecurity and data residency standards as required by agency Members.
- Data governance and migration: execute a comprehensive data strategy including extract, clean, and validate legacy data to ensure a seamless transition into the new database architecture without compromising data integrity.
- Quality assurance and deployment: conduct end-to-end system testing and User Acceptance Testing (UAT) as well as manage the final deployment to the live environment and provide immediate technical stabilization.
- Post-Deployment technical support: provide ongoing technical maintenance and help desk services following the system launch. This includes incident management, software patching, and performance monitoring to ensure the system remains stable and secure.