Learning Management System

The vendor required to provide learning management system (LMS) and integrated training content library to support and provide professional development training for a period of two (2) calendar years.
- Solution requirements
•    A cloud-based software as a service (SaaS) LMS platform 
•    An integrated or companion training content library
•    Implementation and configuration services 
•    Ongoing maintenance and technical support
•    Reporting and analytics capabilities
- System implementation and configuration
•    Assignment of a project manager or implementation lead
•    Collaboration with city stakeholders to validate functional needs
•    System configuration aligned with city policies and administrative structure
•    Role and permission setup
•    Workflow configuration (approvals, assignment, notifications)
- Mandatory compliance
•    Prevention of sexual harassment
•    Workplace violence prevention
•    Diversity, equity, inclusion, accessibility, and belonging (city code)
•    Cybersecurity awareness (policy)
- Leadership and management development
•    Supervision, management, and leadership strategies 
•    Transitioning from peer to supervisor and new supervisor skill building 
•    Inclusive leadership, leading people, and leading change 
•    Coaching and mentoring, providing constructive feedback, and building relationships 
•    De-escalation for supervisors and managers and conflict resolution skill building 
•    Negotiation skills, project management, facilitation skills, and problem solving 
•    Team building
- General professional development
•    Communication and interpersonal skills
•    Workplace conflict resolution
•    Customer service and de-escalation
•    Productivity tools (excel, PowerPoint, outlook, word, etc.)
•    Data analysis
•    Artificial intelligence (ai) literacy
•    Effective meeting facilitation, self-care and burnout prevention, project management, and achieving results
- Reporting and analytics
•    Real-time learner status and tracking of completion status, engagement, and learner details.
•    Progress monitoring for both recommended and mandatory assigned content.
•    Content utilization analytics.