Digital Signature Solution

The vendor required to provide digital signature solutions, with proponents to submit proposals for a cloud-based solution.
- Requirement:
•    Perform all professional services for software implementation, including but not limited to:
o    Configuration;
o    Customization;
o    Implementation;
o    Integration;
o    Testing;
o    Go-live support; and
o    Post go-live support.
•    Provide details on all licensing requirements for the proposed solution;
•    Provide details on all features that are included in the proposed solution;
•    Have processes in place for effective change management including use of non-production and production environments, change assessments, review and deployment processes, and contingency planning in order to mitigate risks;
•    Provide technical support for the solution post go-live. 
•    This includes, but is not limited to:
o    Direct as-needed communication to troubleshoot issues related to the solution functionalities and features; and
o    Provide guidance to the province on customization of the solutions fields and reports, importing data, exporting data, technical support, etc.
•    Provide administrator and user training for provincial employees that enables the province’s employees to effectively configure, use, and train other users on the solution.
•    Provide system documentation in electronic format, including technical and end user manuals, troubleshooting guides, and FAQs;
•    Test the solution to ensure it complies with province’s requirements and performs as expected;
•    Complete a project closeout as directed by the province.