The Vendor is required to provide a comprehensive Microsoft enterprise agreement to support its information technology infrastructure and operational requirements.
- License Types and Models
• Subscription-based licensing models
• User-based licensing
• Device-based licensing
• Enterprise agreements tailored to agency requirements
- Technical Support Services
• 24/7 technical support for critical issues affecting tenant
• Business hours support for non-critical issues
• Escalation procedures for complex technical issues
• Act as a liaison for complicated issues with Microsoft direct
- Support Requirements
• Designation of dedicated account management team and escalation plan
• Participation in agency technology planning sessions
• Coordination with local IT staff for implementation activities
- Integration Requirements
• Integrate with existing agency IT asset management systems
• Support single sign-on capabilities where applicable
• Comply with healthcare data security standards
• Enable centralized administration and management
• Support both on-premise and cloud-based deployments
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