Online Proctoring Solution

The Vendor is required to provide a secure and flexible online proctoring solution for use during online examinations to ensure that student identity is verified, that students have complied with testing requirements, and the solution monitors and reports testing irregularities.
- The university wants to ensure the academic integrity of online and hybrid assessments matches those offered in a traditional classroom setting.
- The University seeks a cost effective, convenient, and customizable solution. 
- The online proctoring service should have the capability of an automated or live authentication solution, and live proctored exam sessions with trained and certified proctors. 
- The service should allow the flexibility for faculty to select the level of online test security and to customize the test environment to meet desired exam specifications.
- The proctoring solution has to be one that students and faculty can understand and use easily.
- It must be a solution that faculty have faith in as having a very high probability of detecting academic dishonesty during the examination process.
- The proctoring solution must be compatible with Canvas as the LMS Platform. It must allow all exams in a course to be set in the same time frame on the same day, and it must be cost-effective.
- Preference is given to solutions that automate evaluation of student behaviors to identify cheating, rather than using live proctors.
- This solution should:
•    Work with our existing Learning Management System (Canvas) and provide secure planning, tracking and reporting of online exams,
•    Respondent’s product will be a comprehensive Proctoring management system, 
•    To meet the critical implementation and conversion timeline components,
•    Must provide a secure authentication method for students, faculty and staff by utilizing single sign-on (CAS, Shibboleth, or SAML) please specify which one,
•    Identify and describe in detail any additional hardware required for students and/or faculty to use the solution,
•    Support a variety of client operating systems, the supported client operating systems for both faculty, student, and administrative usage,
•    Support embedded objects and media as part of the exam proctoring process, 
•    Block copy-paste options,
•    Freeze the screen of the candidate's device, thus blocking students from accessing other applications or switching windows while taking a test,
•    Have the ability to whitelist sites that are allowed during an exam,
•    Utilize video streaming and desktop sharing,
•    Have the ability to record sessions (video, audio),
•    Have the ability to store recorded sessions, the system policies around recorded exam sessions including retention of recordings and who beyond the student and the instructor would have access,
•    Be able to accommodate the student's limited connectivity,
•    Be able to notify administrators if suspicious activity is identified,
•    Be able to provide for multiple proctored exams to occur simultaneously,
•    Provide identify verification of the student.
•    Detect, prevent, and report the use of AI-assisted tools (including but not limited to ChatGPT, Claude, Gemini, Copilot, and other generative AI services) during examination sessions through browser monitoring, application detection, and behavioral analysis.
•    Implement technical controls to prevent students from accessing or using artificial intelligence tools, large language models, or AI-powered assistance services during assessments
•    24/7/365 availability of help materials and technical support available to students and faculty before, during, and after tests.
•    Proctors and technical support staff should be fluent in English and reside within the country.
- The service will affectively separate authentication i.e. validating that the individual using the login is the person who is tied to the authorization.
- Provide information on levels or types of authentication and security available for use with online exams as well as the availability of live proctors.
- Solution will keep up with new releases of browsers (mobile, PC, or Mac), operating systems.
- Solution securely removes temporary files, cookies, etc. in local workstations at the end of each session.