Online Assessment Platform

The Vendor is required to provide an online platform to administer assessment-related products and services for staffing in one or more of the following streams:
•    Pre-recorded (asynchronous) video interviewing 
•    Skills testing 
•    Automated reference checking; and 
•    Assessment scheduling
- All streams – online platform features
1. Languages
•    Be available using an English and French interface.
2. Administration
•    Provide a user management system and administrative control panel that allows the project team to administer role-based access controls to an unlimited number of privileged users within the platform. 
•    Uniquely identify and authenticate privileged users
o    Allow the project team to access all privileged users’ accounts and data as needed.
•    Allow for the management of individual staffing processes, including the ability to add and remove user access per staffing process. 
•    Allow the project team and privileged users to perform all functions needed to administer assessment related products and services for each staffing process, including:
o    Uploading and downloading candidate information, individually and in a bulk format, assessment content and material, and results without restriction 
o    Customizing content, templates, test instructions, rating guides, and questions 
o    Automating tasks and communication such as sending invitations with a unique link to access the assessment, as well as reminders to candidates or others as required. 
o    Automated communication must be in compliance with all spam regulations and must allow candidates and others involved in the process to be able to withdraw from future communications if requested. 
o    Determining the period during which candidates can access the online platform to complete or schedule an assessment 
o    Providing flexible options to allow for assessment accommodations (e.g., additional time, breaks, different font sizes, alternate formats, alternative administration options, etc.) 
o    Establishing restrictions that will preclude candidates from completing an assessment more than once per staffing process or within re-test periods
•    Allow for the contractor to customize the platform to provide a agency branded experience using customizable fonts, font sizes, and assessment instructions for candidates and referees. 
•    Be accessible to the project team, privileged users, referees, and candidates through the internet, without any software download. 
•    It must be available for both Microsoft and iOS users, and supported on a variety of web browsers (i.e., chrome, edge, Firefox) in their current and subsequent releases. 
•    Be accessible on a personal device, as well as the agency network for privileged users, inside of country. 
•    Access outside of country is limited through the agency network.
3. Service levels
•    Have at least 99.7% uptime. 
•    Platform must be accessible twenty-four (24) hours per day and seven (7) days per week outside of regularly scheduled or urgent maintenance.
•    Planned outages or updates must be limited to no more than 0.03% of monthly measured time, and must be limited to off peak hours (12 am to 6 am Est).
4. Platform orientation
•    Have an online tutorial in English and French to allow candidates, as well as referees, to learn how to navigate within the online platform.
5. Artificial intelligence
•    The contractor must disclose if artificial intelligence (AI) is used to perform any functionality within the contracted product. 
•    Any use of AI is subject to the approval of the agency project authority. 
- Assessment-related products and services streams
•    Pre-recorded (asynchronous) video interviewing
•    Skills testing
•    Automated reference testing; and
•    Assessment scheduling.