Public Engagement Solution

The Vendor is required to provide public engagement solution, to assist in public education, outreach, engagement, and the collection of feedback on various city initiatives, plans, and projects.
- The platform will support public engagement, transparency, and data-informed decision-making.
- Functional requirements
•    View information on municipal projects, initiatives, plans, and consultations 
•    Access project descriptions, timelines, maps, documents, images, and other supporting materials 
•    Provide feedback through a variety of engagement tools, which may include but are not limited to:
o    Surveys and questionnaires
o    Comment forms or written submissions
o    Interactive mapping or location-based feedback
o    Polls, rankings, or idea submissions
•    Participate anonymously or with optional account creation, subject to municipal requirements. 
•    Access the platform across devices (desktop, tablet, and mobile)
- Administrative features
•    A secure administrative interface for managing content, projects, and engagement activities
•    Tools to create, edit, schedule, and publish public engagement activities
•    Moderation controls for public input, including options for filtering, flagging, and approval options
•    Data management tools to review, analyze, export, and report on public feedback
•    User roles and permissions to support multiple staff users
•    The ability to archive completed projects and retain historical engagement records
- Accessibility, privacy, and security
•    Comply with the accessibility for act, 2005 and the
•    Regulations thereunder (e.g., WCAG 2.0, level aa or equivalent)
•    Meet all applicable privacy legislation and municipal data protection requirements of data and data retention practices
•    Employ appropriate security measures to protect public and municipal data
- Integration and technical requirements
•    Hosting services should reside in country
o    Include hosting services or clearly identify third-party hosting requirements
•    At a minimum, support single sign-on with multifactor authentication (MFA)
•    Allow data export in common formats (e.g., csv, excel, pdf)
•    Be scalable to support varying levels of public participation
- Implementation and support
•    Project management and implementation planning
•    System configuration and customization
•    Training for municipal staff
•    Ongoing technical support, maintenance, and system updates
•    Providing documentation and user guides
- Optional and value-added features
•    Advanced analytics, sentiment analysis or trend identification
•    Multilingual support
•    Integration with GIS systems or third-party engagement tools
•    Custom reporting dashboards
•    Indicate if application programming interface (API) integration is available
•    Engagement models that support targeted or representative groups (e.g. Focus groups, panels or control groups), including the ability to compare feedback from these groups with broader public participation results.