Learning Management System

The Vendor is required to provide vide a vendor -hosted, fully managed learning management system (LMS) designed for prehospital, emergency medical services (EMS) for education.
- Provide a fully hosted, managed LMS platform including:
1. Core responsibilities
•    Platform hosting and maintenance
•    Technical support
•    System updates and upgrades
•    Security and data protection
•    User and administrative support tools
2. Required system capabilities
•    Role - based user access
•    Decentralized user management:
o    Site coordinator
o    Agency leads
o    Course managers
•    Support for:
o    Internal staff
o    External agency users
o    Non - account continuing education (CE) participants
3. Course delivery
•    Online self - paced courses
•    Instructor -led courses
•    Hybrid learning
•    Hands -on learning documentation
•    Competency tracking
4. Continuing education (CE) requirements
•    CAPCE - eligible course structures
•    Ability to provide CE to:
o    External users
o    Non - account holders (guest access or event -based CE)
5. Specialty certification support
•    IBSC -related course offerings:
o    FP –c
o    CCP –c
o    Other transport certifications
•    Exam preparation programs
•    Refresher courses
6. Branded content integration
•    Uploading and hosting of:
o    Metro health branded CE content
o    Internal protocols and education
•    Custom course pathways
•    Department -specific content tracks
7. Platform architecture
•    Cloud -hosted
•    Mobile -friendly or app -based access
•    Browser compatibility
8. Administrative tools
•    Course creation and editing
•    Ce tracking and reporting
•    Automated notifications
•    Expiration and renewal tracking
9. Reporting and analytics
•    Individual CE transcripts
•    Agency -level reporting
•    Compliance tracking
•    Exportable reports (excel, pdf, etc.)
10. Integration capabilities
•    Any API availability.