Phone System Replacement

The Vendor is required to provide replacement for a cloud-hosted, turnkey VoIP phone system.
- Current environment
•    1,370 desk phones and extensions
•    228 did numbers
•    No pots or analog lines
•    Approximately 35 ATAs
•    All wan links between sites are 10gb
•    Current internet bandwidth is 9.4gb
•    All phones are connected to Meraki or Aruba switches and utilize POE
- General requirements
•    Porting the district’s current did phone numbers to a new hosting provider 
•    1,370 new phones, equivalent to Mitel 6930 or Yealink t-44u 
•    Phone options for hearing-impaired users 
•    No off-net, metered, or otherwise limited extensions 
•    Unlimited mobile app access for all users; if this is an advanced feature, please clearly state if there is a licensing limitation on how many users can access the mobile app or advanced features 
•    Services and routing for e-911
•    A minimum of 20 auto attendants
•    A minimum of three 60 minute live training sessions
•    Centralized web management
•    Options for SSO integration
•    Options for reprogramming 35 existing ATAs, or costs for replacing them
•    All required setup, implementation, activation, and recurring service fees
•    Any limitations on supporting future growth and expansion of the proposed system
- Implementation requirement
•    Project timeline
•    Cutover strategy
•    Training details, both for end users and for county technology staff
•    Details on support hours
•    Failover, redundancy, and business continuity options during a network outage
•    Response time SLAs
•    Escalation procedures
- Cost breakdown
•    One-time implementation costs
•    Hardware costs
•    Licensing costs
•    Recurring monthly costs
•    Total cost of ownership over a 5-year period.