Mobile Ticketing Fare Collection Software

The Vendor is required to provide mobile ticketing fare collection software system capable of storing, managing, and providing management reports on all information pertaining to the collection of bus fares, including monthly passes, daily passes, ten trip tickets, single use tickets, and paratransit fares and passes.
- Provide training and support for fixed route and paratransit operations, including any required accommodations for door to door or demand responsive service.
- General system requirements
•    Provide a mobile ticketing system (‘system’) that consists of a mobile ticketing application (‘app’), a system administration website (‘admin website’), and all backend systems, services, and communications to support fixed route and paratransit fare products, account management, trip reconciliation, and reporting functionality;
•    The vendor shall manage the certification, release and maintenance of the mobile ticketing applications on each operating system’s respective application store; 
•    The system shall have the ability to handle high volume of customers downloading or using the app at any given time. 
•    This would include special events. 
•    Vendor must specify if there are any limitations on simultaneous app access; 
•    The system and all user-facing components shall meet all current ADA guidelines for web and mobile accessibility, including built-in features on customer devices; 
•    The system shall allow offline usage of the app when devices are not connected to a network, including offline activation for tickets on the device; 
•    All payment processing and data storage for the system shall be payment card industry data security standard (PCI DSS) compliant; 
•    Monitor the system for security threats and notify the agency immediately in the event of suspected breach of customer or agency data; 
•    The system shall support any new OS version within 5 weeks of release; 
•    The system shall provide back-end metrics, performance monitoring and reporting tools. 
•    The system shall be able to store tickets on the cloud and on device to ensure validation in offline mode; and 
•    The system shall allow account or payment information to be stored in customer account for future purchases. 
•    The system shall support both fixed route and ADA complementary paratransit services, including integration capability with authority paratransit scheduling and dispatch software. 
•    The system shall support account-based fare collection and rider-specific eligibility classifications for paratransit customers. 
•    The system will provide a wallet option as well as visa, MasterCard, apple pay and google pay options on the buses. 
•    The system will allow for fare capping, after two fares are charged during one day using the wallet.
- Basic app functionality
•    The app shall stay up-to-date to operate on the latest versions of Google's android and apple's iOS; 
•    The app shall be backward compatible with at a minimum, the most current and previous two major released versions of the android and iOS operating systems at any time;
•    The app shall provide a simple, fast, and user-friendly interface for creating customer accounts, entering payment information, purchasing and activating a ticket;
•    The system shall be capable of supporting rolling passes (e.g. Good for a specific number of days following activation);
•    The app shall allow users to purchase a ticket without creating an account; 
•    The app shall support multiple payment options including credit cards, debit cards, pre-paid debit cards and mobile payment options like apple pay, google pay and PayPal; 
•    The app shall allow users to purchase a single or multiple tickets in a single transaction; 
•    Users shall be able to split payment of a single transaction between multiple payment options; 
•    The app shall clearly indicate to the user the status of their tickets and fare products, whether purchased, activated or expired; 
•    The app shall allow paratransit riders to maintain stored value accounts or pre-funded trip balances for ADA service usage. 
•    The app shall support rider-specific fare rules tied to ADA eligibility, subscription status, or agency defined fare categories. 
•    The system shall support automatic fare deduction for paratransit trips upon trip completion or confirmation through integration with scheduling software.
- Validation
•    The app shall require users to activate tickets or fare products prior to usage. 
•    Ticket validity will be based on fare product duration and other agency defined rules; 
•    The app shall be designed to enable quick and easy visual inspection by the agencies’ personnel to determine ticket validity; 
•    The app shall enable users to easily and clearly indicate recently activated products in a proof-of-payment environment; 
•    The app and fare products shall be designed with security features to enable security of accounts and avoid fare evasion; 
•    The app shall provide features to help users identify expired tickets;
•    The app shall provide the capability to have multiple tickets simultaneously active (e.g. for a user traveling with family and friends) and enable fare inspectors to visually inspect each active ticket.