VoIP Phone System Consultant

The Vendor is required to provide on premise phone system, including related services such as phones lines and phone system features, to determine if migrating to the cloud-based system is feasible and makes fiscal sense.
- Requirement:
1. Discovery
•    Evaluate the phone service contracts, on-going costs, and the phone system’s current features.
•    Preform a full inventory of phones, licensing (counts, types, and expiration dates), server hardware, software versions, and any additional components needed for system to operate.
•    Interview key stake holders about features or needs not currently fulfilled by the current phone system and desired features.
•    Assess network readiness for cloud-based system (LAN/WAN capacity, QOS configuration, firewall compatibility, and redundancy and failover)
•    Review security and compliance requirements (e.g., e911,)
2. Analysis
•    Based on the findings from task 1, the consultants will compare the on-going cost of the current on premises system with that of three years of total cost of ownership (TCO) of a cloud-based system.
3. Develop
•    If the migration is deemed feasible, the consultant will develop a scope of work (sow) for a cloud based phone system based on the previous tasks. 
•    They will also provide support during the procurement process by addressing any technical questions. 
•    The consultant will also develop a three-year budget for the on-going operations of the system.
4. Assist with implementation
•    The consultant will assist foothill transit with the implementation of the chosen cloud-based phone system. 
•    Including the porting over of phone numbers to ensure continuity of service and confirming the required features are implemented.
5. Assist with the decommissioning of the on premise system.
•    The consultant will assist with the decommissioning of the on premise phone system including the termination of any associated phone lines or services that are no longer needed.