Data Removal and Privacy Protection Platform

The Vendor is required to provide a comprehensive privacy protection platform that combines advanced monitoring technology with hands-on human expertise to proactively reduce digital exposure and mitigate evolving online threats.
- Data broker websites, search engines, social platforms, and other publicly accessible sources often expose sensitive information, increasing the risks of harassment, impersonation, doxing, and targeted threats.
- Continuous Monitoring
•    Technology that continuously scans the web for exposed personal and organizational data.
•    Ongoing refinement of removal techniques to ensure high success rates of data removal.
•    Proactive monitoring to identify new exposures as they arise.
- Reporting and Transparency
•    Detailed reporting for both individual users and administrators.
•    Dashboards providing visibility into exposure levels, removal status, and ongoing mitigation efforts.
•    Real-time or near-real-time tracking of remediation activities.
•    Ability to submit custom removal requests.
- Vendor Subject Matter Expertise
•    Demonstrated history and depth of experience in data privacy and online exposure mitigation, with customers of a similar size, and with similar business, to that of the agency System.
•    Proven ability to adapt to evolving digital threats and data broker practices.
•    Market-leading technology supported by specialized privacy expertise.
- Human-in-the-Loop Remediation
•    Manual review and validation of removal actions.
•    Direct engagement with data brokers and site operators.
•    Search engine audits and verification of takedowns.
•    A structured process pairing automated detection with expert human oversight, for both end users and administrators.
- Administrative Controls
•    Robust administrative dashboard.
•    Reporting on data broker removal and membership.
•    User account management functionality.
•    Delegated access to allow authorized personnel to manage accounts on behalf of users.
•    Multi-tenant architecture enabling organizational partitioning of user access.
- Data Ownership and Control
•    Clear policy establishing that customers retain ownership and control of all data provided to the platform.
•    Ability for users or administrators to determine which data are removed and what remains publicly accessible.
- Advanced Functional Capabilities
•    Custom Removal Requests and Full-Service Support
•    Search Engine and Data Broker Removal
•    Contiguous state based 24/7 Human Support and Privacy Guidance