Pet Licensing and Animal Control Software Services

The Vendor is required to provide a comprehensive, integrated software solution for the administration of pet licensing and animal control operations.
- Requirement:
1. Pet licensing:
•    Solution can issue both new and renewal pet licenses at the counter by county employees and via a web portal for external customers and agents.
•    Solution allows external agents to enter transactions via a web portal and provide information regarding the below items: 
o    Ability for agents to charge a variable pet agent transaction fee. 
o    Ability for the county to verify transactions and payments. 
•    The cashier functionality, to be conducted at all sales points (counter, online, agents) works, including the following: 
o    Ability to interface with the county’s vendor for online payments
o    The functionality around cancelling or requesting the cancellation of a transaction. 
•    Solution tracks and assigns licensing tags to counter staff, online web sales and agents, including the following: 
o    Ability to assign license tag number ranges to specific cashier workstations or outside agencies. 
o    Ability to activate and inactivate license tag number ranges. 
o    Ability to maintain a strict license tag inventory sequence. 
•    Solution assigns additional licensing tags as needed even if all existing tags have not been issued.
•    Solution would send systematic alerts when agents are below a certain threshold of available licenses
•    Solution accurately tracks pet and person profiles (owner, address, phone number, pet info, status, late fees, etc.). 
•    Deactivate a profile if the pet is deceased or moved out of jurisdiction. 
•    Solutions handle joint ownership of an animal. 
•    The age of pet owner is tracked and how it automatically updates rates once they reach a predefined age (currently 62). 
•    Solutions advanced search functionality (ability to search by any field, i.e., name, address, breed etc.). 
•    Solution allows for application administrators to easily update/add/delete fields and pick lists (pet breeds, colors, etc.). 
•    Solution controls and validates data input (i.e., provide on screen warnings when trying to renew a license that has already been renewed etc.). 
•    Solution would flag an address if the total number of animals exceeds a certain threshold 
•    Solution would provide a warning and not let the customer continue. 
•    Solutions audit functionality works and how it captures who processed the license renewal.
•    The proposed solution shows jurisdiction locations using GIS mapping.
•    Solution supports the consumption of secured web services based off the Esri ArcGIS platform
•    Solution tracks multiple jurisdictions, as pierce county supports multiple jurisdictions, including
•    Solution redirects users using the web portal when trying to renew a pet for a jurisdiction not supported by county.
•    Solution’s billing and renewal module. 
•    Solution uses automated processes to send bills and renewal notices.
•    Solution the ability to allow staff to create, update and print renewal notices (by animal and owner
•    Solution allows for the ability to easily adjust transactions as needed for accurate records and reporting. 
•    Voided transactions are reflected accurately in the system and on reports. 
•    Solution have integrated email functionality
•    Solutions kennel business license tracking and billing functionality. 
•    The functionality available to gather information for public record requests. 
•    Solution allow clients to make donations at any time at any location.
2. Animal control:
•    Solutions animal control and dispatch workflow functionality addressing the below points:
o    Calls are tracked and entered into the solution. 
o    The dispatching workflow. 
o    The scheduling functionality within the proposed solution and how it supports future inspection dates (if a citation requires an inspection within 5 days, how does the application ensure that this inspection is on the dispatch list for the scheduled date). 
o    Solution track active calls, including which calls have a deputy dispatched to and which ones are pending? How are the calls prioritized
o    Incidents be assigned one or more call types
•    The application tracks officer status on a call
•    To create, edit and maintain case files and incidents.
•    To upload and delete, documents, photos and videos to an incident. 
•    Solution prevents the entry of duplicate addresses. 
•    To create, edit and delete a pet owner profile and also, how to link these records with the animal licensing information. 
•    Solution flags, alerts and tracks both potentially dangerous animals (PDA) and dangerous animals (da). 
•    Solution flags, alerts and tracks dangerous persons (owners), as well as dangerous addresses
•    Solution tracks equipment such as traps. 
•    Solution is used in the field. 
•    Solution geocodes addresses and provides the ability to easily identify which jurisdiction an address is in and whether or not it is serviced by county. 
•    Solution searches by location and jurisdiction, not zip code, because zip codes cover wide areas.
•    Solution’s reporting capabilities and functionality.