Case Management System

The Vendor is required to provide case management system (CMS) solution must support end-to-end division case management across multiple court and non-court programs.
- Desired capabilities include:
•    Automated intake, referral, scheduling, workflow management, and case closure 
•    Role-based access for court staff, division practitioners, and external partners 
•    Integration with existing court case management systems, electronic filing systems, and related tools
•    Reporting, dashboards, and program evaluation capabilities 
•    Accessibility, language access, and user-friendly design 
•    Secure handling of sensitive data, including segregation of court-referred and non-court-referred case data 
•    Configurability to support multiple existing and future division program types and jurisdictions statewide 
•    Ability to incorporate emerging technologies (e.g., automation or AI-assisted features), subject to agency approval.