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A government agency in New York issued “SAP Managed and Advisory Services” (RFP). Solicitation SYS-4497 closed on March 31, 2026. Eligibility: Only for USA Organization. Submissions via Online Portal.
The Vendor is required to provide SAP managed application services (AMS) and SAP advisory and transformation services.
- SAP managed application services (AMS):
• ITIL-aligned processes for application management services (AMS):
o Incident and problem management
o Service request fulfillment
o Change and release management
o Performance tuning and optimization
• Severity definitions and SLAs measured in vendor tool vs client tool
• Root cause analysis
• Knowledge transfer and documentation
• Authority uses solar-winds web helpdesk ITSM software – vendor to specify tool to be used and integration expectations from a workflow standpoint
• Ticket ownership rules
- Current SAP landscape
1. SAP ECC
• FI and CO
• SD
• Pm
• LE and IM
• Pp
• Ps
• HR and payroll
• HR time and cats
2. SAP is-u
• Billing and invoicing
• Device management
• Meter reading
• Fi-ca
3. SAP success factors
• EC
• EC benefits
4. SAP on premise systems
• SAP ERP 6.0 – SAP Hana platform edition 2.0
• SAP solution manager 7.0 and SAP solution manager 7.2
5. SAP public cloud systems
• SAP Success factors HCM
• SAP cloud identity service(s)
• Identity provisioning
• SAP jam collaboration
6. SAP business technology platform (BTP)
• SAP integration suite
• SAP success factors work zone
• SAP business application studio
• SAP workflow mgmt.
• Lifecycle mgmt., foundational services
7. Key third-party integrations:
• ArcGIS and ESRI
• IFS and clevest mobile workforce management (MWM)
• TCP timeclock plus time and attendance
• ITRON meter devices (AMI/AMR)
• Kubra billing and payments.
Ask any question about the RFP and its amendments. Instantly surface schedules, deliverables, compliance items, evaluation criteria, and budget details with 100% source-backed answers.
Quick answers about deadlines, eligibility and submission for this solicitation.
No. This opportunity (SYS-4497) closed on March 31, 2026. See similar open RFPs below.
A government agency in New York. The buyer's contact and submission details are in the solicitation documents.
Only for USA Organization.
Submissions are accepted via Online Portal. Follow the instructions in the solicitation documents.
Contract term: 1 year.
Questions and inquiries must be submitted by March 26, 2026.
Yes. After purchase, with a subscription or during a free trial, the RFPPlanet AI Assistant answers questions sourced from this RFP’s documents, such as requirements, evaluation criteria and key dates.
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