The Vendor is required to provide comprehensive case management system to efficiently handle and address complaints of discrimination, harassment, sexual misconduct, and retaliation.
- Requirements
• Dedicated intake and triage function
• Report capture
• Student, parent and community member reporting mechanism
• Case creation, categorization, and prioritization
• Document management
• Tracking by assigned staff
• Collaboration and task management
• Reporting and analytics
• Workflow automation
• Integration with existing systems
• Security and compliance
• Data backup to agency data warehouse
• Archive functionality
• Data export functionality.
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