Juvenile Offender Telephone and Video Call System

The Vendor is required to provide juvenile offender telephone and video call system (TJJD) to enhance the current youth communication capabilities with the latest hardware and software to provide more efficient means for youth to connect with their support systems.
- Telephone functional and technical requirements
•    Enable TJJD staff to add youth to the JOTVCS system upon admission and to deactivate or remove youth upon discharge.
•    Ensure that each eligible youth may receive pre-paid services, or a person acting on behalf of an eligible youth may prepay for the service;
•    Use a biometric identifier of the youth making the audio or video call;
•    Oversee entry of personal identification numbers (pins);
•    Provide and maintain no fewer than two (2) telephones in each pod at all TJJD facilities and no fewer than three (3) telephones in each halfway house for the duration of the contract.
•    Generate reports to TJJD personnel on youth calling patterns;
•    Network all individual facility systems together to allow the same investigative monitoring from office, which is available at each facility;
•    Provide on-site monitoring of calling patterns and customize technology to provide adequate system security; 
•    Provide a fully automated system that does not require a TJJD operator. 
•    Ensure that no charge will be assessed for an uncompleted call; 
•    Compile and manage a youth’s approved call lists; 
•    Verify numbers to be called by each youth; and 
•    Provide periodic review by the state auditor of documents maintained by the vendor regarding billing procedures and statements, rate structures, computed commissions, and service metering.
- Telephone functional requirements
1. Respondent requirements
•    Respondent is invited to propose solutions for video call services, audio call services, or a combination of these, depending on their capabilities. 
•    TJJD may award a single contract to a respondent offering both services, and separate agreements for each service type. 
•    Respondents may submit proposals for:
o    Voice call services only
o    Video call services only
o    Both voice and video call services.
o    Each secured facility pod requires a minimum of two (2) phones
o    Each halfway house requires no fewer than three (3) phones
•    The respondent shall deliver a turnkey solution that is compatible with all designated facilities. 
•    Respondent shall include all necessary personnel, supervision, infrastructure (including terminal location and inside wiring), hardware, software, equipment, installation, operation, maintenance, support, materials, supplies, transportation and services (except as may be furnished by the TJJD as specifically identified within this solicitation) and all things necessary for or incidental to provide a fully functional, administered and managed youth telephone system at no cost to the state.
•    System hardware shall include telephones, video call kiosks, devices, Americans with disabilities act (ADA) devices, and telecommunications devices for the deaf (TDD), mounting equipment, switching equipment, monitoring and recording equipment, and power supplies as required for the storage of all call records for a minimum of thirty-six (36) months.
•    Youth telephone sets or video call devices shall be provided for use if TJJD requires this service at any time. 
•    All equipment shall be new and unused, excluding phone pedestals.
•    The respondent shall repair or replace the juvenile offender telephone and video call system (JOTVCS) or any part of the JOTVCS damaged or destroyed as soon as access to the system is available.
- Juvenile offender telephone video call system (JOTVCS) requirements
•    The JOTVCS shall be an IP-based phone system and have the same features and functionality at all designated TJJD locations, and must allow TJJD staff the ability to conduct system administration functions through a web-based interface in the same manner at each facility, as well as from TJJD’s central office, district offices, or other remote locations.
•    The JOTVCS shall be configured to ensure a ratio of at least two (2) telephone devices per pod on a facility.
•    The JOTVCS shall be configured in prepaid, outward calling mode, to only landlines, postpaid cell phones, and services where billing name and address information can be obtained. 
•    Calls are not permitted to virtual number telephone services. 
•    A virtual number is defined as a telephone number that is not directly associated with a physical phone line.