Learning Management System

The Vendor is required to provide learning management system (LMS) must be a cloud-hosted, enterprise-level solution that supports the full lifecycle of employee learning and development.
- Platform capabilities
1. User experience and accessibility
•    Modern, intuitive user interface with personalized dashboards. 
•    Mobile-responsive interface and native mobile app (iOS/android preferred). 
•    WCAG 2.1 AA and section 508 accessibility compliance. 
•    Search functionality that is accurate, fast, and user-friendly. 
•    Optional engagement tools such as gamification, certificates, badges, and leaderboards.
2. Registration, enrollment and automation
•    Self-service enrollment, automated enrollments, and instructor-assigned courses
•    Automated reminders, notifications, recertification alerts, and escalations. 
•    Ability to configure prerequisites, learning paths, and required training tracks. 
•    Support for recurring and compliance-driven coursework.
3. Compliance tracking and reporting
•    Real-time dashboards for completions, overdue training, compliance rates, and department-level views. 
•    Custom report builder with the ability to create and save user-designed reports. 
•    Exportable data in excel, pdf, or csv formats. 
•    Audit-ready logging and historical training records. 
•    Supervisor and department head views for direct reports.
4. Content management and authoring tools
•    Ability to host videos with reasonable size limits; vendor must specify maximum file size and upload restrictions. 
•    Centralized content repository with tagging, version control, and permissions.
5. Roles, permissions and administration
•    Ability to restrict access to sensitive HR fields and ensure no unnecessary visibility for departmental administrators. 
•    Activity logging for all administrative actions
6. Scalability and performance
•    Support for unlimited or high-volume users. 
•    24/7/365 system availability except for scheduled maintenance. 
•    Ability to scale to additional county departments, divisions, and future functionality without requiring system replacement.
- System integration and migration services
1. Data migration
•    User accounts and profiles
•    Training history, completions, and certifications
•    Course catalog and learning paths
•    Active enrollments and recurring assignments
•    Groups, departments, and organizational structures
2. Integration requirements
•    Active directory and single sign-on (SSO)
•    County HRIS (data sync for users, positions, departments)
•    Email and outlook for notifications
•    Third-party training content providers
•    Microsoft office tools, including PowerPoint
3. Configuration and deployment
•    User roles and permissions
•    Departments
•    Learning paths and compliance rules
•    Branding (logo, colors, county identity)
•    Notification templates
•    Recertification cycles and renewal rules
4. Testing and validation
•    System integration testing
•    User acceptance testing
•    Workflow testing
•    Migration validation
•    Pilot deployment before full rollout
5. Documentation and training
•    Configuration documentation
•    Integration documentation
•    Administrator reference materials
•    Implementation and change management guides
•    Knowledge transfer sessions for county staff
- Ongoing maintenance and support
1. System maintenance
•    Regular platform updates
•    Feature enhancements
•    Security patches
•    Annual release notes
2. Technical support
•    Helpdesk ticketing system
•    Phone and email support
•    Defined SLAs for incident response
•    Issue tracking and resolution
3. Platform and health monitoring
•    System uptime monitoring
•    Error and alert notifications
•    Performance tracking dashboards
4. Software updates
•    Automatic deployments of updates, corrections, and enhancements
•    Advance communication of maintenance windows
•    Backward compatibility testing
5. Reporting and documentation
•    Quarterly system health and usage reports
•    Training attendance and system adoption insights
- Project phasing and implementation timeline
1. System configuration and core integrations
•    Setup of LMS environment
•    Configuration of roles, workflows, and departments
•    Implementation of SSO and HRIS integration
•    Base course catalog setup
•    Pilot testing
2. Countywide rollout
•    Migration of users and training history
•    Departmental onboarding
•    Administrator and instructor training
•    Go-live support
3. Long-term optimization
•    Refinement of reporting, compliance rules, and workflows
•    Optional AI-driven features
•    Additional content migration
•    Ongoing enhancements.