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A government agency in Illinois issued “Text Messaging Platform” (RFP). Solicitation SYS-4593 closed on March 26, 2026. Eligibility: Only for USA Organization. Submissions via Email.
The Vendor is required to provide for text messaging platform.
- Implementation and Onboarding
• Dedicated implementation manager during onboarding
• Custom configuration of the platform
• Technical support for data integrations
• Defined data and message structure
• Single sign-on (SSO) capability
• Training for platform users
• FedRAMP compliance or government cloud access with NIST 800-53 controls or equivalent
- Standard Features
• Technical support
• Support for five or more active programs under one account
• Unlimited SMS/MMS messages (up to 20,000 contacts per month)
• Unlimited users
• Unlimited data storage
• Virtual advisor chatbot functionality
• AI integration
• One-to-one messaging
• Two-way messaging
• Bulk text messaging (scheduled, triggered, or manual)
• Contact management tools
- Standard Deliverables & Metrics
• Dedicated account manager(s)
• Email and phone support
• Semi-annual utilization and success meetings
• Content modification and data update requests completed within 72 hours
• New program creation within five business days
• Mobile carrier and messaging compliance
• User and administrator training
• Webinars focused on increasing student engagement
• Analytics dashboard with contact, message, and user data
• Ability to export and import contacts in bulk, .csv preferred
• Monthly standard message exports with predefined fields
• Assigned user roles and permissions
• Agency ownership of phone numbers preferred.
Ask any question about the RFP and its amendments. Instantly surface schedules, deliverables, compliance items, evaluation criteria, and budget details with 100% source-backed answers.
Quick answers about deadlines, eligibility and submission for this solicitation.
No. This opportunity (SYS-4593) closed on March 26, 2026. See similar open RFPs below.
A government agency in Illinois. The buyer's contact and submission details are in the solicitation documents.
Only for USA Organization.
Submissions are accepted via Email. Follow the instructions in the solicitation documents.
Yes. After purchase, with a subscription or during a free trial, the RFPPlanet AI Assistant answers questions sourced from this RFP’s documents, such as requirements, evaluation criteria and key dates.
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